Privacy Policy

This Privacy Policy describes how Hakeem Voice ("we", "us", "our") collects, uses, and shares information when you use our website and services (the "Service").

Business name: Hakeem Voice LLC
Address: 25 Techno Park, Birzeit, Palestine
Contact email: support@hakeemvoice.com

We collect information you provide directly, information generated when you use the Service, and information from integrations you connect.

• Account information such as name, email address, authentication details, and organization/team membership.
• Usage data such as pages viewed, features used, and activity logs to operate and improve the Service.
• Customer and booking data that you choose to store in the Service (for example, customer identifiers, appointment times, notes, and related metadata).
• Integration data when you connect third-party services (for example, WhatsApp/Facebook APIs), which may include identifiers, access tokens, phone number identifiers, and message metadata necessary to provide the integration features.
• Google Calendar data when you connect Google Calendar (described in detail below), including OAuth tokens and the identifiers of calendar events the Service creates for you.

• Provide, maintain, and secure the Service.
• Enable your organization workspace and team collaboration.
• Connect and operate integrations you configure (e.g., WhatsApp channels).
• When you connect Google Calendar, show your Google events in the Service calendar, treat busy periods as unavailable for scheduling, add bookings and meetings to your Google Calendar, and suggest meeting guests (see the next section).
• Provide customer support and respond to requests.
• Monitor, prevent, and address fraud, abuse, and technical issues.
• Improve our products, including analytics and performance measurement.

If you choose to connect Google Calendar, you sign in with Google and grant the Service a single permission, to view and edit events in your Google Calendar (the calendar.events scope). We only use it on your primary calendar and only for the purposes below. We do not access your calendar list, calendar settings, sharing settings, or other Google services.

What we read from Google. We read events from your primary calendar for the time range you are viewing or that is being checked for availability. For each event we process its identifier, title, and start and end times. When you create a meeting in the Service, we also read the guest list (names and email addresses) of events from the past 90 days so we can suggest people you meet with. Event titles and other fields may contain personal or sensitive information depending on what you store in Google Calendar.

What we write to Google. When a booking or meeting is scheduled in the Service, we create a matching event in your primary calendar with its title, description, and start and end times. If the meeting has guests, we add them as attendees and Google sends them an invitation. When that booking or meeting is cancelled, we delete the event we created. We do not change or delete events that the Service did not create.

Why we use it. We use this information only to provide features you request: showing your Google events in your organization calendar, marking those times as busy so bookings do not overlap, keeping your Google Calendar up to date with bookings and meetings made in the Service, and suggesting meeting guests.

How we store it. We store your OAuth tokens on our servers so the integration keeps working without asking you to sign in again. Events we read are fetched from Google when needed and are not stored. We store the identifier of each event the Service creates, alongside the booking or meeting it belongs to, so we can remove it if that booking or meeting is cancelled. Guest suggestions are saved only if you add that person to a meeting or to your contacts. Access to this data is limited to what is needed to operate the Service.

Limited use. We comply with the Google API Services User Data Policy, including the Limited Use requirements. In particular, we do not sell Google user data; we do not use Google user data for serving advertisements; and we do not allow humans to read Google user data except with your consent, for security or abuse prevention, to comply with applicable law, or as part of our internal operations in aggregated or de-identified form where permitted.

Disconnecting. You can disconnect Google Calendar on the Integrations page in the Service. When you disconnect, we delete your stored OAuth tokens from our active systems and stop accessing your Google Calendar, subject to standard backup and retention practices described elsewhere in this policy. Events the Service already created stay in your Google Calendar until you delete them. To fully revoke the app's access on Google's side, remove it in your Google Account third-party access settings (see Section 8).

Your use of Google services is also subject to Google's Privacy Policy and Google's Terms of Service. Google is not responsible for the Service.

Businesses that use the Service ("our customers") can connect their own WhatsApp Business number or Facebook Page so that an AI assistant can reply to the people who message them. When they do, we receive data from Meta Platforms on that business's behalf ("Platform Data").

What we receive. The business's account, phone number, and Page identifiers and access tokens; and, for the people who message the business, their phone number or Messenger ID, profile name, and the content of the messages they send (including text, voice notes, and other media).

How we use it. We use Platform Data only to provide the Service to the business that connected the account: to read incoming messages and send replies, answer questions about the business's services, book, reschedule, or cancel appointments, send booking confirmations and updates, and show the conversation history to the business in its dashboard so staff can review it or take over.

AI processing. To generate replies, message content is sent to our AI service providers (Anthropic and OpenAI). Voice notes are transcribed to text using OpenAI. These providers process the data only on our behalf to produce the response.

What we do not do. We do not sell Platform Data, use it for advertising, share it with other customers, or use it to build profiles of people outside the business they are messaging. Each business's data is kept separate from every other business's data.

Retention and removal. Conversation data is kept while the business's account is active so that it can see its message history. A business can disconnect its WhatsApp number or Facebook Page at any time, which stops us receiving new messages. A business, or a person who has messaged a business through the Service, can ask us to delete their data as described in the Data deletion section below.

Where we process messages on behalf of a business, that business is responsible for its own relationship with the people who message it. We act as its service provider.

We may share information in the following circumstances:

• Service providers that help us operate the Service (for example, hosting, analytics, email delivery, and AI providers Anthropic and OpenAI), under appropriate contractual safeguards.
• Third-party integrations you connect (for example, WhatsApp/Facebook or Google) to deliver features you request.
• Legal and safety if required by law or to protect rights, safety, and security.
• Business transfers in connection with a merger, sale, or acquisition.

We retain information for as long as needed to provide the Service and for legitimate business purposes, such as complying with legal obligations, resolving disputes, and enforcing our agreements. You can request deletion as described below. Google Calendar OAuth tokens are removed when you disconnect the integration, as described in Section 4.

Depending on your location, you may have rights to access, correct, export, or delete your personal information.

Data deletion requests: email us at support@hakeemvoice.com with the subject "Data Deletion Request" and include your account email and organization name (if applicable). If you messaged a business that uses the Service on WhatsApp or Messenger, include the phone number or Facebook name you used and the name of the business. We may ask for additional information to verify your request, and we will confirm once your data has been deleted.

Google Calendar: You can disconnect anytime on the Integrations page in the Service. You can also review or remove the app's access in your Google Account third-party access settings.

We use reasonable administrative, technical, and organizational measures designed to protect information. No security measures are perfect, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. We will revise the "Last updated" date above, and if changes are material we will take additional steps as required by law.

If you have questions about this Privacy Policy, contact us at support@hakeemvoice.com.