Privacy Policy

This Privacy Policy describes how Hakeem Voice (“we”, “us”, “our”) collects, uses, and shares information when you use our website and services (the “Service”).

Business name: Hakeem Voice LLC
Contact email: support@hakeemvoice.com

We collect information you provide directly, information generated when you use the Service, and information from integrations you connect.

• Account information such as name, email address, authentication details, and organization/team membership.
• Usage data such as pages viewed, features used, and activity logs to operate and improve the Service.
• Customer and booking data that you choose to store in the Service (for example, customer identifiers, appointment times, notes, and related metadata).
• Integration data when you connect third-party services (for example, WhatsApp/Facebook APIs), which may include identifiers, access tokens, phone number identifiers, and message metadata necessary to provide the integration features.

• Provide, maintain, and secure the Service.
• Enable your organization workspace and team collaboration.
• Connect and operate integrations you configure (e.g., WhatsApp channels).
• Provide customer support and respond to requests.
• Monitor, prevent, and address fraud, abuse, and technical issues.
• Improve our products, including analytics and performance measurement.

We may share information in the following circumstances:

• Service providers that help us operate the Service (for example, hosting, analytics, email delivery), under appropriate contractual safeguards.
• Third-party integrations you connect (for example, WhatsApp/Facebook) to deliver features you request.
• Legal and safety if required by law or to protect rights, safety, and security.
• Business transfers in connection with a merger, sale, or acquisition.

We retain information for as long as needed to provide the Service and for legitimate business purposes, such as complying with legal obligations, resolving disputes, and enforcing our agreements. You can request deletion as described below.

Depending on your location, you may have rights to access, correct, export, or delete your personal information.

Data deletion requests: email us at support@hakeemvoice.com with the subject “Data Deletion Request” and include your account email and organization name (if applicable). We may ask for additional information to verify your request.

We use reasonable administrative, technical, and organizational measures designed to protect information. No security measures are perfect, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. We will revise the “Last updated” date above, and if changes are material we will take additional steps as required by law.

If you have questions about this Privacy Policy, contact us at support@hakeemvoice.com.